Patient flow
Hall Randolph W.Kniha
Citace v seznamu literatury:
HALL, Randolph W. (ed.). Patient flow: reducing delay in healthcare delivery. International series in operations research & management science. New York: Springer, c2006. ISBN 0387336354. Dostupné také z: http://www.loc.gov/catdir/toc/fy0704/2006924378.html.